Privacy Policy

At The Lock Shop (“we,” “us,” or “our”), we value your privacy as much as we value your security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lockgearstore.com or make a purchase from us.

By using our website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make a purchase or attempt to make a purchase through our site, we collect:

• Contact details (name, email address, phone number)
• Billing and shipping addresses
• Payment information (credit/debit card details processed through secure payment gateways)
• Purchase history and preferences

Technical Information

When you browse our website, we automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on site
• Referring websites or search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for our security products
• To communicate with you about orders, products, services, and promotional offers
• To improve and personalize your shopping experience
• To prevent fraud and enhance the security of our website
• To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Visa, MasterCard, JCB, PayPal)
• Order fulfillment and shipping carriers
• Marketing and analytics providers

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement appropriate technical and organizational security measures designed to protect your personal information, including:

• Encryption of sensitive data during transmission using SSL technology
• Secure storage of data on protected servers
• Regular security assessments and updates to our systems
• Limited access to personal information to authorized personnel only

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards comparable to the security products we sell.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct or update your personal information.
• Deletion: You can request deletion of your personal information, subject to certain exceptions.
• Opt-out: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and shopping cart contents
• Analyze site traffic and usage patterns
• Provide relevant advertisements and marketing communications

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. International Data Transfers

As we serve customers globally (excluding Asia and some remote areas), your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. 

10. Contact Us

Thank you for trusting The Lock Shop with your security needs and your personal information.